Despite O2’s stronghold on the business market we’ve seen some pretty strong price books from Three, Orange and T-Mobile for November. The proposed merger aside it is pretty clear that the latter pair are still fighting for business independently for the foreseeable future. We don’t currently hold Vodafone but I understand that they too are open for SME business at the moment. The net effect is that as a dealer focused on good spending business customers there is money to be made at the moment. Please contact your HSC account manager to make sure you are tuned in to all the latest promotions.
Our recent customer service survey was encouraging. Thanks for your honest feedback. We seem to be performing well in all the core functions. We have a bit of work to do on POS material supply which we are busy working on. It’s pretty clear that we haven’t promoted our excellent technical support service well enough. It’s available to all our dealers either by phone or online through this portal. Our specialist engineers on hand to answer all those questions that arise when putting together or supporting a solution for your customers. They don’t speak in geek and will answer simple and very complex queries. They’ve not been stumped yet! We can also remotely log on and resolve issues with your customer’s devices saving you hours of travel and onsite time.
Lastly if you are one of our lucky VIP members of The Mobile Club remember to RSVP for our Xmas Conference and Awards Party down here in Bournemouth on 18th December. It’s going to be a cracking day/night that you won’t want to miss. If you are not yet one of our VIPs remember you only need a mix of pay monthly connections and SIM-free handset purchases of 150+ in a quarter to access all the extra benefits.
Monday, 2 November 2009
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